Shipping & Delivery Information
Please Note: We are an Online Business Only, we ship our seeds throughout South Africa via the SA postal and courier services. We are a small family business and we work from our home - we do not have any physical shops or branches anywhere around the country. We do however, also offer a 'pickup-point' (from our agents home address in Menlo Park, Pretoria) for those customers in Gauteng who wish to personally collect their orders, as well as for a few big and bulky items that would normally be far too expensive to ship. This service is dependant on our agents availability and is by appointment only.
Please Note: SAPO Services: Due to the recent shenanigans of the South African Post Office, we can not take any responsibility for any orders once they have left our premises. If the Post Office goes on strike at any time, we get as much warning as you do, we also have as much luck in contacting them or trying to track a parcel as you do. We offer their services only because many of you request it, so if you select either of the SAPO services below (Registered Mail or Speed Services), you assume all risk for any delayed, lost or damaged orders.
Post Office Registered Mail: (R45) - See note above
Registered Mail is sent to PO Box addresses or Post Office Counters only. Please do not use a physical address as your delivery address (Note: if you only have a physical address then the order will be sent to your local post office, as indicated in your physical address, and will need to be collected from that post office's counter using the tracking number that we send you via email). Only for regular seed orders of under 1kg. 3-7 Day Delivery.
Speed Services to Counter: (R95) - See note above
To PO Box addresses or Post Office Counters only. Please do not use a physical address as your delivery address (same conditions as for Registered Mail above). Only for regular seed packet orders of under 1kg. 2-3 Day Delivery.**
Post Office Regular Parcel Post: - See note above.
For all seed orders above 1kg. Seed order prices are calculated by weight during the checkout process. Parcel Post service is to PO Box addresses or Post Office Counters only. Please do not use a physical address as your delivery address. 3-5 Day Delivery.
Dawn Wing Courier to Door: (Price is dependant on your postal code)
To Street Addresses Only. Please do not use a PO Box or Postal address as your delivery address. Dawn Wing Couriers will also deliver to anywhere in South Africa and are relatively cheap for main centers and regional areas, they are however very expensive to townships and remote areas. The shipping cost will be dynamically calculated once you have entered your postal code. Only for regular seed orders of under 1kg. 1-3 Day Delivery.**
Aramex Express Courier to Door: (R100 to anywhere in South Africa)
To Street Addresses Only. Please do not use a PO Box or Postal address as your delivery address. Only for regular seed orders of under 1kg. 1-3 Day Delivery.**
Personal Collection for local (Gauteng) seed orders and large items:
(i.e. Bokashi Composting Kits etc) - These items, due to the bulky size, are only available for Personal Collection from our agents home office in Menlo Park, Pretoria.
Since we, and our agents, work from our homes (and for safety & security reasons) we do not publish our physical addresses anywhere on this website. When you place an order with us, and select the 'Personal Collection' option for the shipping method, then you will be sent an 'Order Ready for Collection' email (once the order has been proccessed) containing our physical address & contact numbers as well as a detailed map & directions on how to get to us.
When you receive that email we ask that you drop us an email or an SMS just to let us know which day and (roughly) what time you would like to collect - we are often working ouside in our gardens and we want to make sure that we are close enough to hear the doorbell go ;-)
International Orders: Sorry but we do not take orders via this website for shipment to addresses outside of South Africa at this time.
** Speed Services, Dawn Wing & Aramex Express Delivery - Orders and proof of payments received before 10am are processed and shipped immediately for next day delivery (this is for majors centers only, outlying areas will take one extra day). If we do not receive any proof of payment via email or SMS then your order will only be proccessed and shipped once the funds reflect in our account [usually 24-48 hours] (Monday to Friday only).
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